Refund Policy
At CommonUtilitySpace, we strive to ensure that all our customers are satisfied with the food and service we provide. However, we understand that there may be instances where you may need a refund. This Refund Policy outlines the circumstances under which a refund might be granted, the process for requesting a refund, and the responsibilities of CommonUtilitySpace and our customers.
Eligibility for Refund
To be eligible for a refund, please note the following conditions:
- The food item must be wrong, damaged, or not up to the quality you expected from CommonUtilitySpace.
- Refund requests must be made within 24 hours of order delivery or pickup.
- Please provide the order number along with the reason for the request.
- Partially consumed food will be reviewed on a case-by-case basis.
Non-Refundable Items
The following are generally non-refundable unless received damaged or incorrect:
- Gift cards
- Custom orders specifically made for your taste or dietary needs
- Soft drinks, lemonade, or other non-alcoholic beverages
How to Request a Refund
If you meet the above eligibility criteria and would like to request a refund, please reach out to our Customer Service team by calling +39 081 1234 567. Our team will need your order details to proceed with your request. We may also ask for photo evidence of the issue to help in our review.
Processing Refunds
Once your refund request is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, usually within 7-10 business days.
- In case of cash transactions, we may opt to provide the refund via store credit.
- If your refund is rejected, we will offer an explanation and hopefully an alternative solution.
Late or Missing Refunds
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please get in touch with us at +39 081 1234 567.
Amendments to the Refund Policy
CommonUtilitySpace may update this Refund Policy from time to time. We encourage customers to frequently check our website, commonutilityspace.sbs, for any changes. Your continued use of our services after any changes to this policy will constitute your acceptance of those changes.
Contact Information
If you have any questions about our Refund Policy, don't hesitate to contact us:
- By visiting this page on our website: commonutilityspace.sbs
- By calling the following phone number: +39 081 1234 567
- By mail: CommonUtilitySpace, Pizzeria Bella Napoli, Napoli, 80138, Italy
We value your patronage and will do our best to ensure your satisfaction with every purchase you make with CommonUtilitySpace. Thank you for choosing us for your pizza and food delights.
Last Updated: March 20, 2023